Shipping policy

Handling time

Once your payment has been confirmed, our team begins preparing your order right away. Orders are typically processed and dispatched within 1-2 business days. During busy periods, please allow a little extra time, though we always aim to keep to this timeframe wherever possible.

Delivery time

After your order leaves our warehouse, delivery typically takes a further 2-4 business days, depending on your location and the courier's local operating schedule. Please note that handling time and delivery time are separate stages of the process — the total time to receive your order is the combination of both.

Shipping regions

We currently ship to the United States, United Kingdom and Spain. If your delivery address falls outside these regions, our checkout will not allow the order to be completed, so you can be confident that if checkout accepts your address, we are able to deliver to you.

Shipping costs

Shipping costs depend on your delivery address and order details. The exact cost applicable to your order is always calculated and clearly shown during checkout, before you are asked to confirm and pay — so you'll know the final total before placing your order.

Order tracking

As soon as your order ships, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's progress and get an up-to-date estimate of its arrival.

Delays, loss or damage

While we work hard to ensure every order arrives safely and on time, issues can occasionally happen in transit. If your parcel arrives damaged, appears to be lost, or has not reached you within the timeframes stated above, please contact us right away at contact@para-casa.com. Let us know your order details and describe the issue, and we will look into it and take care of it as quickly as possible.